19 Dec
buscojobs Argentina
Buenos Aires
IT Support Specialist Level 2
Whitby, ON
Full-time (Hybrid)
The IT Support Specialist will provide advanced troubleshooting support to a wide variety of PCs, servers, network devices, firewalls, and end-user applications. This is a perfect position for an outgoing, customer-focused IT professional with a passion for technology, a positive attitude, and a desire to grow as a technical professional and take on a more senior role within an IT team.
Responsibilities:
- Strong customer service and troubleshooting skills as you will provide complete support for client environments including hardware, operating systems, software with an emphasis on business applications and network equipment.
- Resolving more complex issues requiring detailed systems and applications knowledge; with issues that have been escalated from Tier 1.
- Training and documentation of issue resolution steps for the team, and cross-training of staff when issues are escalated.
- Ability to conduct research into complex issues and present possible solutions with the team to create plans for small and medium-sized project implementations.
- Work on projects in tandem with Helpdesk coverage, managing time and deliverables for both sales and technical teams.
- Dig deep and identify the root cause of persistent issues and fix reoccurring issues at their source.
- Detail-oriented personality; creating and following checklists for installs, projects, and customers.
- Take part in monthly customer maintenance tasks ensuring all customer security devices and monitoring are up to date.
- Interact with clients remotely via telephone and other remote technologies.
- Use, update, and contribute content to our internal knowledge base.
- Earn the trust and respect of clients, and make recommendations on technology to improve performance, security,
and to resolve root causes of reoccurring issues.
- Ability to participate in on-call rotation and after-hours activities and project work as required.
Must-Haves:
- 5+ years of IT datacenter or network support experience is required.
- Prior Managed services experience is required.
- Bachelor's degree or equivalent in the IT field with 5+ years (minimum) related experience in a small-to-medium Managed IT Services environment.
- Microsoft Certifications (MS-100: Microsoft 365 Identity and Services, Microsoft 365 Certified: Messaging Administrator).
- 3-5 years experience with installing, configuring, and supporting Windows Server 2012-2019; including Active Directory, DNS, DHCP, and Office 365 services.
- VMware experience; installing, configuring, maintaining, and supporting data center infrastructures.
- Fortinet NSE1-3 and 4 or Watchguard Network Security Essentials or working towards within 12 months.
- Demonstrated ability to configure and maintain WatchGuard, Cisco, Fortinet, and HP networking devices and firewalls.
- VOIP (Ring Central, Teams Phone) experience with setup and troubleshooting.
- Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
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