04 feb
Novartis Farmacéutica
Ramallo
Customer Experience Lead / APM Oncology - Rosario
Job ID REQ-10037689
Date: Jan 31, 2025
Location: Argentina
Summary
About the Role
Major Accountabilities
• Disseminate the scientific evidence of the products of the Novartis Oncology and Hematology Franchise with a clear message of differentiation and a 360° approach.
• Establish the clear positioning of each product, exclusively indicating those approved locally by the Local Regulatory Entity (ANMAT).
• Comprehensive approach to the different stakeholders of the territory led, focusing on Key HCPs & Institutions.
• Planning and execution of initiatives established for the territory,
with account plans that include individual monitoring and strong interaction with the HUBs for co-creation of the solutions surveyed from the field.
• Orchestrate the different interaction channels with the HCPs, detecting the best channel, moment, and content to generate the best impact on communication.
• Detection of opportunities and risks, surveying insights to enrich the cross-functional plan.
• Communicate the plans, programs, and high-impact services for the different stakeholders, providing comprehensive solutions.
• Comply with the training courses established by the company and timely complete requested evaluations.
Key Performance Indicators
- Achievement of sales revenue and market share targets vs plan.
- Responsible for budget allocated to cover customer activities.
- Customer satisfaction and relationship building.
- Territory plans: Leadership, management, and execution.
- Sales planning and reporting.
Ideal Background
Education: Professional or advanced student (preferred scientific, commercialization, humanistic, or business degree). Degree in Life Science is a plus.
Possess “APM Matricula”.
Languages:
Spanish / English: Preferably with knowledge (not exclusive).
Experience: Customer marketing, market access, medical experience in the pharmaceutical or related industry. Interpretation and efficient communication of complex information, customer experience approach, and account management.
Competency Profile
Brand strategy & competitive environment
Scientific background
Excellent understanding of the health system
Impactful customer engagement
Patient & customer-oriented mindset
Case management & territory management
Digital expertise
Omnichannel management
Influence mapping & result-oriented
Strong interpersonal and problem-solving abilities
Excellent knowledge of customer needs: Empathy, adaptation & listening skills
Insight gathering & tactics generation/execution with HUB support
Empowerment & accountability
Internal & external effective communication
Open mindset & negotiation skills
Cross-functional & change mindset
Process advocacy
Benefits And Rewards
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Benefits and Rewards
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you, collaborating, supporting, and inspiring each other to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more
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