KD061 | Customer Experience Lead / APM Oncology - Rosario

KD061 | Customer Experience Lead / APM Oncology - Rosario

09 feb
|
Healthcare Businesswomen’S Association
|
Ramallo

09 feb

Healthcare Businesswomen’S Association

Ramallo

Job Description Summary

Achieve a holistic approach at the Institutional level based on the strategies defined by the Franchise and the Company's new code of ethics, in order to contribute to the achievement of the Unit's objectives, promoting the Novartis vision as a key element to transform Cancer care in Argentina. Leading the experience of the HCPs / Institutions through the survey of the Insights ensuring an outside-in mindset and being the point of contact with the HUBs to co-create the solutions that the market needs.

Job Description

Location: Rosario

Major Accountabilities

1.



Disseminate the scientific evidence of the products of the Novartis Oncology and Hematology Franchise with a clear message of differentiation and 360 ° approach.
2. Establish the clear positioning of each product. Exclusively indications approved locally by the Local Regulatory Entity (ANMAT).
3. Comprehensive approach to the different stakeholders of the Territory led. Focus on Key HCPs & Institutions.
4. Planning and execution of initiatives established for the territory. Account plans with individual monitoring and strong interaction with the HUBs for the co-creation of the solutions surveyed from the field.
5. Orchestrate the different interaction channels with the different HCPs, detecting the best channel, moment and content to generate the best impact on communication.
6. Detection of opportunities and risks. Survey of insights to enrich the cross-functional plan.
7. Communicate the plans, programs and high impact services for the different stakeholders, providing comprehensive solutions.
8. Comply with the training courses established by the Company. Timely complete requested evaluations.

Key Performance Indicators

1. Achievement of sales revenue and market share targets vs plan.
2.



Responsible for budget allocated to cover customer activities.
3. Customer Satisfaction and Customer relationship building.
4. Territory Plans: Leadership, management, and execution.
5. Sales Planning and Reporting.

Ideal Background

1. Education: Professional or advanced student (preferred scientific, commercialization, humanistic or business degree). Degree in Life Science is a plus.
2. Possess “APM Matricula”.
3. Languages: Spanish / English: Preferably with knowledge (not exclusive).
4. Experience: Customer marketing, market access, medical experience in pharmaceutical or related industry. Interpretation and efficient communication of complex information, customer experience approach and account management.

Competency Profile

1. Brand Strategy & Competitive environment
2. Scientific Background
3. Excellent understanding of the health system
4.



Impactful customer engagement
5. Patients & customer oriented mindset
6. Case Manager & Territory Management
7. Digital Expertise
8. Omnichannel management
9. Influence Mapping & Result Oriented
10. Strong interpersonal and problem-solving abilities
11. Excellent knowledge of customer needs: Empathy, adaptation & listening skills
12. Insight Gathering & Tactics generation/execution with HUB support
13. Empowerment & Accountability
14. Internal & External Effective Communication
15. Open Mindset & Negotiation Skills
16. Cross-functional & Change Mindset
17. Process advocacy

Benefits And Rewards

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Benefits and Rewards

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding,



inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

1. Account Management
2. Commercial Excellence
3. Communication Skills
4. Compliance
5. Conflict Management
6. Cross-Functional Coordination
7. Customer Insights
8. Ethics
9. Healthcare Sector
10. Influencing Skills
11. Negotiation Skills
12. Selling Skills
13. Technical Skills

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El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.ar/empleo/20048146/kd061-customer-experience-lead-apm-oncology-rosario-ramallo/?utm_source=html

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