10 feb
Empresa líder
Buenos Aires
Become a Customer Support Specialist with German!
We are on the lookout for an enthusiastic Customer Support Specialist fluent in both German and English, to deliver top-notch customer support and contribute significantly to the success of our clients' experiences. Join our vibrant and collaborative team to help us achieve exceptional customer satisfaction.
Key Responsibilities
1. Provide top-notch customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring customer satisfaction.
2. Research and deliver accurate, timely responses to inquiries received through phone, email, and live chat channels.
3. Utilize internal and external resources to offer exceptional service.
4.
Identify and escalate urgent or unresolved issues to the appropriate internal teams.
5. Redirect calls to the correct departments when necessary, and accurately document customer interactions in line with standard operating procedures.
6. Identify and communicate emerging patterns or trends in resolved issues.
7. Aim to deliver high-quality customer satisfaction by ensuring all calls are handled professionally, following the client’s established quality guidelines.
8. Follow company protocols, KPIs, and guidelines to ensure consistent and standardized service delivery.
9. Foster teamwork and collaboration by working closely with colleagues, supervisors, and other departments to address customer issues, share insights, and contribute to a positive team dynamic.
Skills and Qualifications
1. Strong proficiency with common PC applications.
2. Fluent in German, with at least C1-level proficiency and strong verbal and written communication skills in German.
3. Flexible, friendly, and resilient, with a high degree of independence and reliability.
4.
Excellent conversational skills, fluency in the language, and clear pronunciation in German.
5. Strong communication and teamwork abilities.
6. Basic knowledge of credit card systems is a plus.
How to Apply for the Customer Support Specialist Role
If you are enthusiastic about delivering exceptional customer support and meet the above criteria, we encourage you to apply! Click the 'Apply Now' button to submit your application.
Our Pledge to Diversity Inclusion
We are devoted to enhancing a work environment that celebrates diversity and embraces inclusion. We believe that diverse experiences lead to richer innovation and a thriving workplace culture. We encourage individuals from varied backgrounds to join our team and contribute to our collective success.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.