15 feb
Daimler AG (Canada)
Mercedes
Job Description - Aftersales Logistics Process Engineer (MER0003H2W)
Aftersales Logistics Process Engineer Group : Mercedes-Benz Group AG
Job Title: Aftersales Logistics Process Engineer
Key Responsibilities:
- Design and implement improvements in logistics processes for aftersales, including spare parts management, reverse logistics, repairs, and returns.
- Design and implement improvements to reduce lead times, inventory costs, and improve delivery accuracy for aftersales products and services.
- Analyze existing processes, identify inefficiencies, and suggest solutions to enhance the overall workflow.
- Support and coordinate IT teams to develop and implement new process designs in S4Hana / Oracle based systems.
- Implement and maintain systems like Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), and other logistics software to track and manage parts and inventory in real-time.
- Work on integrating new technologies like Artificial Intelligence (AI) or Internet of Things (IoT) to automate and optimize logistics processes.
- Use data analytics tools to monitor and assess key performance indicators (KPIs) related to aftersales logistics such as delivery times, returns, and inventory turnover.
- Prepare regular reports on process performance and make recommendations for continuous improvement.
- Monitor trends in returns and repairs, identifying patterns that may signal product issues or opportunities for improvement in the logistics process.
- Design and optimize end-to-end (E2E) warehouse processes and systems.
- Oversee the management of spare parts and returned products in warehouses, ensuring proper storage, handling, and inventory tracking.
- Implement inventory management systems that provide real-time tracking of parts and returns.
Key Skills and Qualifications:
- Logistics and Supply Chain Management: In-depth knowledge of logistics operations, distribution channels, and inventory management.
- Analytical Skills: Ability to analyze data and metrics for demand forecasting, system optimization, and process improvements.
- ERP and Logistics Software: Proficiency in using logistics-related software such as SAP, Oracle, or WMS.
- Problem-Solving: Ability to identify bottlenecks, delays, and inefficiencies in the logistics system and implement solutions.
- Project Management: Experience in managing logistics projects, coordinating across departments, and ensuring on-time implementation.
- Automotive Knowledge: Understanding of the automotive industry, especially related to spare parts, aftersales services, and maintenance operations.
- Communication Skills:
Strong ability to communicate and collaborate with suppliers, dealers, and internal teams.
Educational Background:
- Degree: A bachelor’s or master’s degree in mechanical/automotive engineering, supply chain management, industrial engineering, or a related field.
- Certifications: Certifications in supply chain management (e.g., APICS, ISM), logistics, or SAFe Agile can be beneficial.
Experience:
- At least 5 years in logistics or supply chain roles, preferably within the automotive industry.
- Experience with automotive aftersales operations or parts distribution is highly advantageous.
- Experience with logistics software and tools used in the industry.
Organization
Mercedes-Benz Research and Development India Private Limited
Primary Location
India-Karnataka-Bangalore
Work Locations
Mercedes-Benz Research & Development India, Embassy Crest 'Embassy Crest' Plot No 5, EPIP Zone, Phase 1, 560 066
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