16 feb
Novartis Farmacéutica
Rosario
Customer Experience Lead / APM Oncology - Rosario
Job ID REQ-10037689
Jan 31, 2025
Argentina
Summary
About the Role
Major Accountabilities
• Disseminate the scientific evidence of the products of the Novartis Oncology and Hematology Franchise with a clear message of differentiation and 360° approach.
• Establish the clear positioning of each product. Exclusively indications approved locally by the Local Regulatory Entity (ANMAT).
• Comprehensive approach to the different stakeholders of the Territory led. Focus on Key HCPs & Institutions.
• Planning and execution of initiatives established for the territory.
Account plans with individual monitoring and strong interaction with the HUBs for the co-creation of the solutions surveyed from the field.
• Orchestrate the different interaction channels with the different HCPs, detecting the best channel, moment and content to generate the best impact on communication.
• Detection of opportunities and risks. Survey of insights to enrich the cross-functional plan.
• Communicate the plans, programs and high impact services for the different stakeholders, providing comprehensive solutions.
• Comply with the training courses established by the Cía. Timely complete requested evaluations.
Key Performance Indicators
- Achievement of sales revenue and market share targets vs plan.
- Responsible for budget allocated to cover customer activities.
- Customer Satisfaction and Customer relationship building.
- Territory Plans: Leadership, management, and execution.
- Sales Planning and Reporting.
Ideal Background
Education: Professional or advanced student (preferred scientific, commercialization, humanistic or business degree). Degree in Life Science is a plus.
Possess “APM Matricula”.
Languages: Spanish / English:
Preferably with knowledge (not exclusive).
Experience: Customer marketing, market access, medical experience in pharmaceutical or related industry. Interpretation and efficient communication of complex information, customer experience approach and account management.
Competency Profile
Brand Strategy & Competitive environment
Scientific Background
Excellent understanding of the health system
Impactful customer engagement
Patients & customer oriented mindset
Case Manager & Territory Management
Digital Expertise
Omnichannel management
Influence Mapping & Result Oriented
Strong interpersonal and problem solving abilities
Excellent knowledge of customer needs: Empathy, adaptation & listening skills
Insight Gathering & Tactics generation/execution with HUB support
Empowerment & Accountability
Internal & External Effective Communication
Open Mindset & Negotiation Skills
Cross-functional & Change Mindset
Process advocacy
Benefits And Rewards
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Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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