[LT060] | Store Manager - Big O Tires

[LT060] | Store Manager - Big O Tires

NM Big O Santa Fe - 1077, 3153 Cerrillos Rd, Santa Fe, New Mexico, United States of America Req #601

Monday, December 23, 2024

Summary

A Store Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.

Essential Functions, Duties, and Responsibilities

- Manage daily business operations, including scheduling, staffing, customer satisfaction,



and workflow optimization.
- Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
- Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement.
- Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
- Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications.
- Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets.
- Act as a key holder for the facility and successfully fulfill opening and closing procedures.
- Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies.




- Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
- Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
- Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
- Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
- Perform other duties as assigned.

Supervisory Responsibilities

- Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline employees.
- Participate in and provide recommendations for the hiring, firing, advancement, promotion,



or any other change of status of other employees.
- Lead and foster a strong, inclusive, and cohesive team environment and culture.
- Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs.
- Manage the workflow, quality of work, and work schedules for all employees.

Required Education, Credentials, and Experience

- Minimum age requirement of eighteen years.
- An active and unrestricted driver’s license is required.
- A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
- A minimum of three years of related experience is required.
- A minimum of three years of managerial experience is preferred.
- Must be legally authorized to work within the United States while employed by Leeds West Groups.




- Successful completion of background check.
- Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.

Workplace Culture, Conduct, and Expectations

In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.

Physical Demands

This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.

Position Type/Expected Hours of Work

This full-time, salary (overtime exempt),



onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.

Travel

This position requires up to 25% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.

Equal Employment Opportunity

Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age,



ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.

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