23 feb
Air Liquide
Vicente López
Functional Analyst HRDS - Talent Solutions Workday
Functional Analyst HRDS - Talent Solutions Workday
Apply remote type Hybrid locations Montreal, QC - Boul. René-Lévesque O (ALC HO) Argentina, Munro time type Full time posted on Posted 2 Days Ago job requisition id R10059367
How will you CONTRIBUTE and GROW?
Context: Air Liquide has deployed several modules in Workday from 2021 to 2023 for all its employees. The Recruiting, Learning and Talent/Performance modules are part of these modules and have been deployed for all regions from 2023.
In your position, your main responsibilities will be:
- To support the Talent modules of Workday (Recruiting, Learning and Talent)
for all regions with a specific focus on Europe/AMEI where you will be the main and first point of contact.
- To collaborate with the other Talent solutions Experts of other regions (to support them or act as a backup).
- To participate in the enhancement of the system (on Recruiting, Learning and Talent) with the Head of each module, by applying functionalities of the HR IS roadmap (through Workday releases and lessons learnt as well as enhancements identified after each campaign).
- To deliver HR services effectively to the business, while promoting a superior employee experience.
Responsibilities
1. Answer questions and defects
- Diagnose and troubleshoot end-users issues (process, security) raised by the local teams through the case management tool ServiceNow (on Talent modules: Recruiting, Learning and Talent/Performance).
- Apply configuration changes in Workday on Business Process, Mass Updates further to defects raised by the clusters.
- Provide clear answers to the requesters in the Case Management Tool.
- Involve other teams in the troubleshooting issues if needed (Performance, IT, …).
- Update documentation (mainly training materials such as job aids, videos…).
- Respect and monitor Service Level Agreement on each ticket.
2. Participate in functional enhancements Implementation
- Propose relevant enhancements (based on tickets Analysis or recurrent Requests) to the Talent Module Leads and present them in the Global Governance Board.
- Configure the enhancements validated by the Global Configuration Board or by the Talent CoEs (ex. Change requests).
- Execute the non-regression tests and identify potential impacts on integration.
- Update Global Talent processes when needed and related documentation.
3. Participate in Releases Management in Workday
- Analyze the release content twice a year with the assistance of the AMS team and the Talent Modules Leads.
- Animate the enhancements and test them with your customers,
meaning the CoE Learning, Talent Management & Talent Acquisition.
- Update documentation accordingly to the releases.
- Participate in the Training of HR users.
4. Documentation Management and update
- Ensure the documentation (training material, process flows, configuration workbooks, security workbooks…) is updated after each change on Talent Modules.
- Ensure the documentation is stored in the right place (knowledge base of ServiceNow tool).
- Communicate the updates to the CoE teams to ensure knowledge transfer is performed (and translation by country can be done).
5. Be involved in Workday community to share best practices with other customers
- Join the Workday community and participate in the forums, brainstorms, discussions that are linked to your activity.
- Participate in Workday Webinars and Events that are focused on the Talent modules and topics.
- Technology Watch on AI, Skills, RPA…
Are you a MATCH?
Work experience
- Between 3-5 years exposure to Workday run, maintenance and enhancement of Workday post go-live with focus on Talent modules.
- Experience working on an International HRIS environment with cross-functional teams.
- Familiar and knowledgeable in HRIS regular update cycles with Workday and be able to work with vendors or external support to provide a high quality of HRIS support.
- Experience in Applications Management Support (AMS) supporting daily transactional system issues and assisting with end-user HRIS adoption.
Knowledge
- Good operational knowledge on Workday Talent modules (at least Recruiting or Learning or Talent/Performance) and Workday Security.
- Operational knowledge on Reporting and Security.
- Help to promote global processes, and avoid any local exceptions to facilitate the maintenance.
- Experience on HCM module is a plus.
Abilities
- Strong capacity to analyze, synthesize and resolve issues (explaining clearly the resolution to the end user).
- Ability to identify and recommend proactively areas for process improvement and provide efficient support to end users.
- Customer Service oriented, Pragmatism, Tenacity, Agility, Team Spirit.
Know-How
- Manage priorities and respect deadlines, especially in case of high volume of support.
- Interfacing with all layers in the organization.
- Working in a multicultural environment.
- Excellent written and oral communication skills.
- Be curious on new technology (especially generative AI and automation).
Languages
- Bilingual French and fluent professional English.
- Additional language an asset.
Our Differences make our Performance
At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Us
A world leader in gases, technologies, and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition,
changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Discover what your professional journey at Air Liquide could be here!
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