24 feb
Weichai Power Co.
Futaleufú
As the largest engine manufacturer in China, Weichai Group is looking for an efficient after-sales service manager responsible for engine service and channel development. The position will be mainly responsible for the Argentinean market, but also for the Chilean, Uruguayan, and Paraguayan markets, planning and implementing all directive activities for Weichai engine after-sales service activities.
Responsibilities:
1. Manage all operations of the service center including service staff and supervisors.
2. Resolve complex business problems for team members.
3. Lead continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations and goals.
4.
Construct and optimize local services and accessories network.
5. Maintain relationships with main customers and improve customer satisfaction.
6. Research competitive products in the local market.
7. Perform failure analysis and make recommendations for product improvement.
8. Assist the company in completing important projects locally.
9. Transfer knowledge by coaching and mentoring less experienced technicians and engineers.
10. Investigate potential partners in the local market and select high-quality service stations or accessory agents, reporting to the branch office director.
11. Assess the operation status of existing local service stations and assist the director in promoting the construction of boutique service stations.
12. Assist the director in creating service management regulations for main customers.
13. Gather valued market information and assist the director in updating service policy accordingly.
14. Perform failure analysis on major or batch failures, propose improvement suggestions, and report to the branch office director.
15.
Provide necessary technical support for local service stations to solve complex problems.
16. Report accomplished and processed work weekly.
17. Perform other related tasks as assigned.
Skills Required:
1. Relevant knowledge of Diesel Engines.
2. Proven track record in channel development.
3. Knowledge of customer service.
4. Proven ability to achieve sales targets.
5. Experience in new distributor development and network setup.
6. Excellent communication and negotiation skills.
7. Good planning and organizational skills.
Requirements:
1. Bachelor's degree in Engineering or Mechanics.
2. At least 5 years in the Diesel Engine Market.
3. Fluent in English and Spanish.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Sales, Business Development, and Customer Service
Industries
Machinery Manufacturing and Engines and Power Transmission Equipment Manufacturing
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