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Ernst & Young Advisory Services Sdn Bhd
Buenos Aires
Location: CABA
Date: Feb 21, 2025
Requisition ID: 1585283
The opportunity
Our purpose at EY is building a better working world. The Operations and Reporting within EY GDS is a dynamic and multi-offering function consisting of more than 300 employees across India, the Philippines, Argentina, and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.
As an Account Operations Specialist - Manager, you will provide your strategic voice and perspective to elevate ideas, streamline, simplify,
and improve business impact and efficiency. This position will deliver against the full end-to-end Operations and Reporting value chain including content, community, and culture activities. Your core function will be the primary domain focus, and you will be expected to engage in cross-domain and transformation programs to support EY’s growth and profitability.
Your key responsibilities
- Champion and lead the Account Operations program.
- Help build, mentor, and retain a high-impact Account Operations team.
- Drive effective relationships with senior regional stakeholders and embed Market’s priorities into the processes/practices of their organization.
- Collaborate with Account Activation team, Internal and Regional stakeholders in strategic planning, from conceptual design to deployment of strategies.
- Formulate strategies to enhance the delivery model, plan capacity, and define workflows for the team.
- Facilitate workshops and brainstorming sessions with stakeholders and internal business groups to co-create solutions and drive process enhancements.
- Oversee the development of key performance indicators (KPIs) to measure the effectiveness of the team and the impact of key initiatives.
- Liaise with support functions like HR, L&D;, Finance, etc., to adapt departmental plans and priorities to address business challenges.
- Help build and drive the learning & development agenda and provide strategic guidance to Account Operations Specialists.
- Work with stakeholders in executing essential projects that are critical to business, handling sensitive information with care and confidentiality.
- Analyze stakeholder feedback to pinpoint opportunities for enhancement and implement corrective action plans.
- Establish and maintain governance structures, as well as manage operational activities necessary for the smooth functioning of the team.
- Contribute recommendations for process optimization,
identifying opportunities for increased efficiency.
- Champion the development of streamlined processes, automation, and standardization to optimize workflows.
- Design, refine, and manage collaborative tools and platforms that support efficient operations.
Skills and attributes for success
- Proven ability to work in and lead high-performing teams.
- Consultative approach: Utilize effective questioning to identify needs and propose tailored solutions.
- Project management: Expertise in crafting and steering project plans.
- Strategic presentation & analysis: Skilled in creating presentations and leveraging insights for business growth.
- Networking: Forge strategic relationships across functions.
- Entrepreneurial drive: Take ownership and pursue opportunities for business impact.
- Decisive decision-making: Confident in making informed decisions.
- Empowerment and development: Invests in the growth of team members.
- Analytical: Ability to analyze complex problems and deliver solutions.
- Effective communication: Excel in clear communication at all organizational levels.
To qualify for the role, you must have
Post-graduate in Operations, Business Administration/Management, or Marketing.
Experience
- 10+ years of work experience.
- Exposure with Big 4 or leading consulting firms is a plus.
- Proven ability to manage complex processes and projects at a global level.
- Experience in professional services or similar industries.
- Must have worked in one or more areas listed below:
- Operations Management & Excellence
- Project & Program Management
- Process Design & Improvement
- Client Services & Relationship Management
- C-Suite & Leadership Enablement
Tools & Technologies
- MS Office — demonstrated expert level experience in MS Office (Word, Excel, PowerPoint).
- Knowledge of data visualization tools like Power BI, Tableau.
- Knowledge of Project Management concepts and tools is desirable.
- Knowledge of Factiva, OneSource, DNB Hoovers, RelSci, BoardEx, LinkedIn, Capital IQ.
- SharePoint.
Number of interview rounds and types
- HR Interview
- Technical Assessment
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe.
- Continuous learning:
You’ll develop the mindset and skills to navigate whatever comes next.
- Success, as defined by you: We’ll provide the tools and flexibility for you to make a meaningful impact.
- Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people, and society.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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