04 mar
EY
Buenos Aires
Job Description: Account Operations Supervisor Overview The Account Operations Supervisor will play a critical role in delivering impactful services to internal stakeholders.
This individual has a direct responsibility for overseeing, delegating, and managing account operations as well as oversight of business and budget planning, people management, and communications globally.
The individual is responsible for owning and delivering operations and strategic enablement support to the leadership and helping operationalize the support delivery model.
The core focus will be to ensure seamless service delivery for ongoing initiatives and special projects that support EY's growth and profitability.
Key Responsibilities Lead a team of account operations specialists.Liaise and work with accounts and internal business groups to scope support requirements and build processes for the execution of account operational tasks.Own, monitor, and maintain the performance of the Account Support Centre team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.Responsible for project management, quality control, review of deliverables, and embedding the principles of exceptional client service of being connected, responsive, and insightful in our support to the account teams and internal business groups.Identify, evaluate, and assess individual training and development areas for all team members.
Ensure an appropriate level of support is in place for all team members and that performance management processes are embedded across the team.Own MIS and other operational reporting for the team and share relevant information with business leaders and stakeholders.Ensure relevant stakeholders receive and understand critical business indicators for the support.Lead people engagement as a priority, enhancing team motivation, facilitating knowledge sharing, and developing/identifying best practices.Improve delivery model needs, capacity allocation, and workflows based on the nature of work.Drive organizational compliance within the team and oversee compliance needs with managing client procurement tools.Identify existing processes for refinement using digital platforms, automation tools, and analytics.Achieve operational excellence through the standardization of activities and best practice sharing.Skills and Attributes for Success Excellent spoken and written communication skills, and presentation skills with the ability to build internal and external relationships.Strong upward management skills and exposure to working for/interfacing with senior management.Strong business acumen and commerciality, analytical and problem-solving skills, including financial analysis.Expert in information sources relevant to business development needs.Communicate critical business indicators with in-depth reports and dashboards.Advanced skills in Microsoft Office (Excel and PowerPoint).Ability to analyze operational challenges and deliver insightful solutions.Demonstrated success in building relationships at a senior level.Strong project management skills, including the ability to complete multiple tasks in a fast-paced environment.Ability to communicate and influence effectively (written/verbally)
with people on a global basis.Leadership and People Management High-performing team player accustomed to an agile, fast-paced environment.Displays assertiveness; should also be a good listener and consensus builder with executive-level stakeholders.Effective in time management and project prioritization.Shows a high degree of professionalism and integrity.Uses outstanding speaking and writing skills to enhance understanding and encourage collaboration.Collaborative mindset with the ability to identify risk or opportunity areas.Ability to think ahead of the curve and forecast outcomes to suggest appropriate solutions.Experience 7+ years of hands-on experience in a fast-paced global environment.Experience of interacting with geographically dispersed professionals strongly preferred.Reporting experience, knowledge of standard metrics,
and key performance indicators.Understanding of business research or data interpretation and analysis concepts.Understanding of Project Management concepts and experience working on non-IT projects.Professional services industry experience, or internal or external client-serving experience preferred.Ideally, you'll also have Data reporting skills.Proficient with the MS Office suite.Exposure to Power Platform tools like Power Automate, Power Apps, and Power BI.Credible experience working in a fast-moving, client-driven environment.Professional services industry experience, or internal or external client-serving experience preferred.Technologies and Tools Microsoft 365 products, apps, and services.Shift and Schedule: Flexible to work in Eastern and Pacific US Time.
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