03 mar
EY
Buenos Aires
Experience Management – Associate In Experience Management, we support the business in order to identify the right person, at the right time, in the right place to ensure our people, teams, and clients are successful.
In this position, you will be responsible for matching resource needs with availability while considering required skills, personal preferences of individuals, and the overall engagement risk.
This entails coordination with other experience managers and client service leaders to balance workloads and address staffing needs as required.
The opportunity: As a part of a team, you will act as a Resource Manager to provide consistent, high-quality services to key individual stakeholders.
Responsibilities:
Ensure resource schedules are timely and accurately updated on the scheduling tools.Optimize resource utilization through effective scheduling strategies.Develop a strong business continuity framework for self and team.Develop strong working relationships with client servers as well as with experience management teams onshore.Independently respond to EM and internal client's ad hoc reporting requests while also being responsible for producing recurring reports within agreed-upon deadlines.To qualify for the role, you must have: 1-3 years of experience.Advanced English level.Intermediate working knowledge of Excel.Skills and attributes for success: Strong communication (English language verbal and written), presentation, and interpersonal skills, including the development of structured arguments.Willingness to contribute to a team-oriented environment and ability to work cooperatively with other teams across borders and cultures.Strong time management and analytical skills.Positive attitude and ability to excel under tight timelines.Quick decision-making ability to accommodate real-time staffing changes/requests.Strong execution skills with a focus on meeting timelines and delivering the highest quality service.Attention to detail.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.