06 mar
Medallia
Vicente López
Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
The Role
As a Senior IT System Engineer for Identity and Access Management at Medallia, you will collaborate with internal or external vendor teams that will create seamless infrastructure experiences across our IT cloud presence, Data Centers, Systems, and Networks to provide our end user community a secure, highly performant, and consistent user experience across the globe. You will help connect business needs for integrating platforms into our company and the IAM infrastructure that IT manages, as well as help with investigations related to access modifications or behavioral analysis of users.
Responsibilities
- Define, improve and adapt the access and authorization strategy across all the integrated platforms that IT supports for the entire user community by maintaining security as the utmost important goal, with user experience being right after.
- Monitor and correct deviations in the consistency of the user community’s security posture, by detecting and enforcing world class security practices.
- Collaborate with stakeholders across engineering,
information security and the rest of the company to effectively align against goals, roadmap, and commitments. Translate business requirements, design and drive the execution plan for successfully delivering high quality output on time for various business driven initiatives.
- Be hands-on in building a high performing world class IT practice and providing opportunities for team members to grow and prosper in providing great services and support services.
- Develop and update online support documentation and troubleshoot systems and applications issues including L3 and above protocols.
- Bring a quality first and innovative mindset with eagerness to learn, grow and develop.
- Present on various subjects with confidence and persuasion to technical and business stakeholders.
- Be a true team player who can seamlessly transition between being a strategic advisor and being hands-on with delivering technical solutions.
- Work onsite at our office as needed, to collaborate on initiatives. We otherwise work flexibly.
Qualifications
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- 8+ years of experience in a hands-on technical role working server support tasks as well as managing user profiles: Windows Server, Active Directory, SSO (SAML, OIDC), PKI, Compute, Virtual desktops, MDM, Scripting, API calls, etc.
- 8+ years of experience building and maintaining external services which will include cloud and SaaS services.
- 3+ years of experience managing IDP solutions Okta, Entra ID, Ping, etc.
- Demonstrated knowledge of OSI Model Layers 3-7 (HTTP, DNS, TCP, ARP, SSL, TLS) and troubleshooting capabilities.
- Scripting/Automation: Python, Powershell, VBS, shell scripting, etc.
- Datasets management for reporting Excel, Google Sheets, PowerBI, Tableau, etc.
- Demonstrated experience with MDM Management including SCEP certificate deployment. (JAMF/Intune)
- Ability to work from the office as needed and travel to various global offices for various projects as needed.
- English proficiency, both written and oral.
Preferred Qualifications
- Experience in an end-to-end project and support related role for an entire enterprise ecosystem.
- Experience managing an ITIL based service delivery model.
- Solid background in Okta Management, certifications would be ideal.
- Certificate management, configuring Certificate Authorities on MDMs and troubleshooting certificate issues.
- RCA Investigation experience.
At Medallia,
we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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