06 mar
PeopleForce
Argentina
PeopleForce is a single HR platform that manages your entire employee experience. Loved by tech companies.
PeopleForce is the core of modern employee management. Our comprehensive HR platform is built for easy and efficient management of the entire employee experience.
We offer innovative, streamlined HR solutions globally. Our platform not only simplifies HR processes but also enhances business-employee interaction.
We value a high-performance culture and believe in each individual's potential. We seek enthusiastic innovators excited about shaping the future of HR Tech.
Join us to transform traditional HR into a dynamic, efficient, user-friendly experience.
Now our team is looking for a Junior Customer Experience professional with 2-3 years of experience in SaaS (IT) projects. The ideal candidate is a team player who is ready to make the role their own and help shape our customers' journey to PeopleForce software.
Requirements:
1. Experience: At least 2-3 years of experience in Customer Success or Account Management within the B2B SaaS industry.
2. Language Skills: Native Spanish speaker with a B2 level proficiency in English.
3. CRM Proficiency: Extensive experience with CRM systems such as HubSpot and Salesforce.
4. Technical Skills: Proficient in Google Spreadsheets and Google Slides.
5. Strategic Thinking: Ability to maintain a focus on the big picture while managing detailed tasks.
6. Problem Solving: Quick-thinking and effective problem-solving capabilities.
7. Communication and Negotiation: Excellent communication and negotiation skills.
8. Attitude: Possesses a proactive, can-do attitude.
9. Proactivity: Demonstrates initiative and a proactive approach to tasks.
10. Reporting and Presentation: Experienced in creating reports and presentations.
11. Soft Skills:
Exceptional interpersonal and soft skills.
12. Demo and Presentation Skills: Competent in conducting demos and delivering presentations.
Responsibilities:
- Customer Onboarding: Lead the end-to-end onboarding process for new customers, working closely with sales, product, and implementation teams to ensure a seamless transition onto our SaaS platform.
- Assist customers and respond to service requests/inquiries by email, chat, or otherwise department-adopted tools.
- Answer customer inquiries by understanding customer issues or requests, clarifying details, researching, and providing information and/or solutions.
- Relationship Building: Build and maintain strong relationships with key stakeholders within customer organizations. Act as a trusted advisor and advocate, fostering long-term partnerships based on mutual success.
- Churn Prevention:
Proactively prevent customer churn and adhere to the established churn process as necessary.
- Primary Customer Contact: Serve as the primary point of contact for customers throughout their journey, providing them with essential tools and support to efficiently utilize the product.
- Client Retention Goals: Establish and maintain clear client retention goals.
- Customer Engagement: Ensure customers remain engaged and regularly use the product.
- Bridge Sales and Support: Act as a liaison between sales and customer support to ensure seamless communication and service delivery.
- Issue Resolution: Proactively resolve customer issues by assigning them to the appropriate departments and managing the resolution process to ensure positive outcomes.
Additional Duties: Perform other duties as assigned by Management.
A perfect match:
Previous Customer Support Manager who wants to start his/her career in Customer Success.
Working conditions:
- 100% remote job.
- Work at a rapidly expanding B2B SaaS HRM company.
- Part-time basis flexible work schedule (Mon-Fri), allowing for innovation and problem-solving.
- Smart colleagues to share and exchange knowledge with.
- Opportunities for skill development and career advancement.
Join us to play a crucial role in reshaping the HR Tech landscape and contributing to the creation of a brighter and more prosperous product.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.