08 mar
Aditi LATAM
Futaleufú
Direct message the job poster from Aditi LATAM
Who We Are + What We Do
Aditi Consulting is a leading consultancy that connects tech talent, tech teams, and project solutions to help our clients accelerate their digital journey. We create unique experiences leveraging borderless talent, cutting-edge technology, and customized solutions, all under your direction or ours. As a dynamic and rapidly growing technology company headquartered in the United States, with offices in India and Latin America, we are leading the way in innovation, and our success is powered by our talented global team.
Are You Up to the Challenge?
Reporting to the SVP (Engineering) in U.S.A, the Service Delivery Manager will provide global support to the Delivery Team.
Key responsibilities:
Project Management:
1. Work with Solution directors and AM during the pre-sales process on proposals specifically solutions approach, costing, and timelines
2. Assemble high performing team(s) based on project needs. This includes working with the talent team to recruit and vetting the best team members.
3. Oversee Project(s) delivery from initiation to closure, ensuring adherence to deadlines and budgets.
4. Ensure that Project Manager/Lead manages project scope, identify risks, and implement solutions for any roadblocks.
5. Collaborate with the Marketing team for building case studies.
Client Relationship Management:
1. Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations reflected through CSAT scores.
2. Proactively address client concerns and ensure their satisfaction throughout the delivery lifecycle
3. Work with Project delivery teams to recommend ideas for new features, process improvement, performance improvement and user experience.
Service Quality and Improvement:
1.
Conduct Monthly business reviews/Quarterly business reviews.
2. Provide milestone/burn reports to client(s). Work with Finance and AM for timely invoices.
3. Analyze client feedback and identify areas for improvement in service processes.
4. Implement strategies to continuously enhance service quality and efficiency.
5. Generating opportunity leads for the Sales/AM team.
Additional duties may include:
1. Identifying and resolving service-related issues
2. Creating and maintaining service delivery documentation
3. Liaising with various stakeholders across the organization
Requirements:
1. 7-10 years of relevant experience in IT industry
2. Proven experience in Solution delivery or project management
3. Strong leadership and communication skills
4. Excellent problem-solving and analytical skills
5.
Technical background to participate in solution discussions and building teams.
6. Ability to build and maintain relationships with clients and stakeholders
7. Proficiency in project management methodologies
8. Understanding of KPI(s) and service level agreements (SLAs)
Are you ready to join us?
If you are looking for a dynamic, fast-growing career opportunity with a company that is a leader in the Staffing and Consulting Services industry, apply today or send us an email at [email protected] with a copy of your most current resume.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Information Technology, and Consulting
Industries
IT Services and IT Consulting
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