08 mar
Grupo Myth
Buenos Aires
This position is responsible for maintaining in-depth knowledge, ensuring accurate and up-to-date documentation, generating recommendations for projects (hardware / software / maintenance). To this end, they can participate in support incident escalations for assigned customers or those where a particular skill set is needed; whether it's helping help desk engineers get trained or taking full charge of rare or complex incidents.
Responsibilities :
- Guarantees the improvement and creation of processes and documentation.
- Designs and improves the ticket escalation process.
- Responds to ticket escalations.
- Manages and trains the technical team.
- Responsible for infrastructure project management.
- Responds to Company Emergency requests.
- IT support relating to technical issues involving Microsoft's core business applications and operating systems, as well as virtual environments built on Microsoft Hyper-V, Azure, and VMware.
- Design, implement, and support services for Microsoft related technologies : Windows Server, Exchange, SharePoint, etc.
- Engineer and implement system solutions for customers using technologies that meet their needs.
- Implement and support backup and disaster recovery solutions.
- Technical services and support at the network level : WAN / LAN connectivity, routers, firewalls, and security.
- Implementation, administration, and support of cloud solutions for customers including Microsoft 365, Azure, and other software as a service application.
Support remote access solutions : VPN, RDP, Windows 365.
- Document internal processes and procedures.
System documentation and consulting services to include system reviews.
- Communication with customers as required.
Time Schedule : Monday to Friday - 8am to 5pm USA Central Time
National Hollydays are based on USA calendar (not argentinian national hollydays)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.