09 mar
goFluent
Futaleufú
Customer Success Manager
About The Position
We are looking for a Customer Success Manager to help grow our Latin American Market.
You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.
What You'll Do
- Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact.
- Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
- Be a growth driver, by identifying upsell opportunities.
- Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients' training performance.
You'll Love This Job If You
- Have a passion for Customer Success
- Enjoy working in a fast-paced, dynamic organization and adapt easily to change
- Are organized, methodical and able to adapt as the projects are varied.
- Have good analytical skills
- Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations
- Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment.
- Have a professional level of English to communicate easily with our international teams.
- Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus!
What We Offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
- Dynamic,
startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full onboarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!
At goFLUENT Argentina, you will find a work team that will support you throughout your journey and professional development. You will stay in touch and meet colleagues from all over the world, feeling like a part of the goFLUENT story. You will be part of a multicultural and collaborative environment.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.