11 mar
Bullmetrix
Buenos Aires
GSB
¡We are looking for you!
Language: English Advanced
Location: Calle #9, boulevard Presidente Perón 4000, Benavidez
Job RequirementsMedium-Advanced technical knowledge (Office 365 at User Support Level)Experience in troubleshooting Windows 10 and 11 environmentsBasic knowledge of Mobile Phones and TabletsWork and develop with work methodologiesExperience in customer serviceExperience working through ticketsProvide technical assistance to clients regarding any operating system issuesCommunicate with clients to dig into the real problem; conduct screenshare sessions if requiredEnsure all desktop computer systems are working properlyRefer unresolved issues to higher officials such as Technical Support Manager and provide useful suggestionsMaintain and update records of issues and take measures to prevent those issues in the futureMake reports of customer queriesTroubleshoot any problems regarding software and hardware computer supportTroubleshoot hardware, software, and network issuesRegular maintenance of organizational assets (computers, laptops, peripherals)Responsible for maintaining records of issues and solutions, user training, basic network support, emergency support, security compliance, etc.QualificationsBachelor's degree in Computer Science, Information Technology, or relevant fieldProven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related roleExceptional knowledge of working with Windows, Linux, and Mac OS systemsProficient knowledge of computer systems and their peripherals such as printers, scanners, etc.Experience with various network connections addressingExcellent communication and interpersonal skillsEnsure customer satisfaction by providing the best solutions to their queriesProficient knowledge of antivirus softwareGood problem-solving and multitasking skillsExceptional customer service skillsWork: On site
Experience: +4 years
Experience in Technical Support: 5 years (preferred)
Language: English (required)
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