13 mar
Vintti
Futaleufú
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Talent and Operations Analyst at Vintti | Bachelor's Degree in Psychology
Salary Range: USD 2,000 - 3,000
Job Type: Full time job
Are you passionate about building meaningful relationships and driving measurable outcomes?
We’re looking for a dynamic Customer Success Manager who can serve as a trusted partner for key executives, primarily CFOs and Finance/FP&A; teams.
In this role, you’ll have the opportunity to make a real difference by driving customer success, adoption, and satisfaction.
Our client provides a cutting-edge financial planning and analytics (FP&A;) platform designed to help finance teams streamline their workflows, enhance collaboration,
and drive strategic decision-making. By automating manual processes and integrating real-time data, their solution empowers businesses to optimize financial performance and scale efficiently.
Responsibilities:
- Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A; teams.
- Own and drive customer outcomes with a relentless focus on delivering measurable success.
- Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.
- Serve as a storyteller, showcasing the transformative impact the platform has on customers’ businesses.
- Act as the “quarterback” of the customer experience, ensuring seamless collaboration across internal and external stakeholders.
- Engage, retain, and educate customers on the full value of the product offerings.
- Collaborate with internal teams, including sales, implementation, FP&A;, and leadership, to drive customer success and satisfaction.
- Manage complex customer needs, leveraging data analysis to align solutions with business goals.
- Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts.
- Work closely with support and product teams to capture and implement customer feedback.
- Be accountable for net retention, customer happiness, and usage metrics across your book of business.
Minimum Requirements:
- 3 - 4 years of experience as a Customer Success Manager or related roles.
- B2B SaaS Veteran: You bring hands-on experience in the dynamic world of B2B SaaS and understand what it takes to succeed. You have worked in fast-paced, high-growth environments, ideally in the Customer Success area.
- Experience working with small/medium clients.
- Account Management Rockstar: You’re a pro at building strong, lasting relationships with customers and ensuring their success.
- Master of Customer Success Metrics:
You know how to track and improve NPS, CSAT, CET, and customer health scores like a champ.
- Tech-Savvy CS Professional: You’re skilled with tools like Salesforce and other customer success platforms to keep everything running smoothly.
- Data-Driven Decision Maker: You love diving into data, uncovering insights, and using them to make impactful decisions.
- Negotiation Extraordinaire: You’re confident in finding win-win outcomes that drive value for everyone involved.
- Prioritization Pro: Your organizational skills are second to none, and you thrive in juggling multiple priorities.
- Experience working with customers in the financial planning (FP&A;) or finance software space (ERPs, corporate performance software)
is highly desirable.
- Experience working with AI software.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Staffing and Recruiting
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