12 mar
Vintti
Chubut
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Talent and Operations Analyst at Vintti | Bachelor's Degree in PsychologySalary Range: USD 2,000 - 3,000 Job Type: Full time job Are you passionate about building meaningful relationships and driving measurable outcomes?
We're looking for a dynamic Customer Success Manager who can serve as a trusted partner for key executives, primarily CFOs and Finance/FP&A; teams.
In this role, you'll have the opportunity to make a real difference by driving customer success, adoption, and satisfaction.
Our client provides a cutting-edge financial planning and analytics (FP&A;) platform designed to help finance teams streamline their workflows, enhance collaboration,
and drive strategic decision-making.
By automating manual processes and integrating real-time data, their solution empowers businesses to optimize financial performance and scale efficiently.
Responsibilities:Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A; teams.Own and drive customer outcomes with a relentless focus on delivering measurable success.Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.Serve as a storyteller, showcasing the transformative impact the platform has on customers' businesses.Act as the "quarterback" of the customer experience, ensuring seamless collaboration across internal and external stakeholders.Engage, retain, and educate customers on the full value of the product offerings.Collaborate with internal teams, including sales, implementation, FP&A;, and leadership, to drive customer success and satisfaction.Manage complex customer needs, leveraging data analysis to align solutions with business goals.Partner with sales to identify growth opportunities,
strategizing and executing plans to expand customer accounts.Work closely with support and product teams to capture and implement customer feedback.Be accountable for net retention, customer happiness, and usage metrics across your book of business.Minimum Requirements:3 - 4 years of experience as a Customer Success Manager or related roles.B2B SaaS Veteran: You bring hands-on experience in the dynamic world of B2B SaaS and understand what it takes to succeed.
You have worked in fast-paced, high-growth environments, ideally in the Customer Success area.Experience working with small/medium clients.Account Management Rockstar: You're a pro at building strong, lasting relationships with customers and ensuring their success.Master of Customer Success Metrics: You know how to track and improve NPS, CSAT, CET,
and customer health scores like a champ.Tech-Savvy CS Professional: You're skilled with tools like Salesforce and other customer success platforms to keep everything running smoothly.Data-Driven Decision Maker: You love diving into data, uncovering insights, and using them to make impactful decisions.Negotiation Extraordinaire: You're confident in finding win-win outcomes that drive value for everyone involved.Prioritization Pro: Your organizational skills are second to none, and you thrive in juggling multiple priorities.Experience working with customers in the financial planning (FP&A;) or finance software space (ERPs, corporate performance software)
is highly desirable.Experience working with AI software.Seniority LevelMid-Senior level
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesStaffing and Recruiting
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