18 mar
J.P. Morgan
Buenos Aires
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in CIB Payments Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows.
Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firmImprove operational stability and availability through participation in problem managementMonitor production environments for anomalies and address issues utilizing standard observability toolsAssist in the escalation and communication of issues and solutions to the business and technology stakeholdersIdentify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructureRequired qualifications, capabilities, and skills Basic knowledge in the following key areas: hardware architecture (performance testing, monitoring, operations), hardware benchmarking (program management, network management), design (compliance, security), network engineering (planning, provision)Automate routines to optimize application's monitoringInvestigate and document issues' root causes engaging technologists all over the worldKnowledge in one of programming languages (Java, SQL, Python)Knowledge of databases (SQL, ORACLE)
for troubleshootingBasic knowledge of cloud architectureBasic understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practicesEngage with other technology teams during the SDLC and change management process2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesKnowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudExposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkPreferred qualifications, capabilities, and skills Fluency in English is required, and read/write in Spanish and/or Portuguese would be an added advantageKnowledge of SQL, Python or others programing languages,
Pentaho Data Integration, Control-M, AutoSys, iTRS, Geneos, JiraUnderstanding of RPA (Robot Process Automation), DEVOPS, Agile, ITILWillingness to learn and work in the financial marketsAmazon AWS certification is a plus
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